Return and Refund Policy

I. General Provisions of the Return Policy

 

We are committed to providing customers with high-quality products and a satisfactory shopping experience. This return policy applies to all products purchased in our Shopify store, including but not limited to skid steer loaders and their attachments.

II. Eligibility Conditions for Returns

1. Time Limit

 

Customers must submit a return request within 15 days after receiving the goods.

2. Condition of Goods

 

The goods must remain in their original sales condition, unused, undamaged, unmodified, or without any operations that would affect their resale. All accessories, instruction manuals, warranty cards, and original packaging must be intact. For skid steer loaders, if there are signs of use, scratches, missing parts, or damage, the return request may be rejected or corresponding depreciation fees may be deducted.

III. Return Process

1. Submission of Application

 

Customers need to log in to their Shopify accounts, enter the relevant order page, and click the "Request Return" button. In the application, please describe the reason for the return in detail and upload photos, videos of the goods, etc. as required (if necessary, such as to show possible defects, etc.).

2. Review Process

 

We will review the return request within 5 working days after receiving it. The review result will be notified to the customers via email or Shopify in-site messages. If the application is approved, a return authorization code and detailed return instructions will be provided, including the designated return address and recommended logistics and transportation methods.

3. Return Transportation

 

Customers are responsible for returning the goods to our designated address. For skid steer loaders, customers should choose professional large equipment transportation service providers to ensure the safety of the equipment during transportation. Unless the return is due to our fault (such as product quality issues, wrong shipment, etc.), customers shall bear the transportation and other related costs for returning the goods. Customers are required to keep the relevant vouchers for return transportation (such as waybill numbers, logistics receipts, etc.) for querying and verifying the return status.

IV. Refund Policy

1. Refund Method

 

Once we receive the goods and confirm that the returned goods meet the return conditions, we will refund in the original payment method. If the customer paid by credit card, the refund will be credited back to the original credit card account within 7 working days. If the payment was made through third-party payment platforms such as PayPal, the refund will be processed according to the procedures and time limits stipulated by the platform, usually within 1 to 5 working days.

2. Refund Amount

 

The refund amount will be the actual amount paid by the customer when purchasing the goods, excluding additional fees such as shipping fees, installation fees, and insurance premiums paid by the customer during the purchase process, unless the return is due to our reasons. If the returned goods are damaged or have missing parts, we will deduct the corresponding fees based on the actual value of the goods before making the refund.

V. Handling of Special Situations

1. Customized Goods

 

Customized skid steer loaders and their attachments, which are manufactured according to customers' specific requirements, will not be accepted for return or refund unless there are serious quality defects that affect the customers' normal use.

2. Product Quality Issues

 

If customers believe that there are quality issues with the received skid steer loader products, they should contact us within 3 working days after discovering the problem, and provide detailed descriptions of the problems as well as relevant photos, videos and other evidence. We will arrange professional technicians to conduct an assessment. If it is confirmed that there are quality issues, we will bear the return transportation costs and handle a full refund or replacement for the customer (according to the customer's request).

VI. Policy Changes and the Right of Interpretation

 

We reserve the right to modify and improve this return and refund policy. In case of any policy changes, they will be promptly announced on the Shopify store page. The final right of interpretation of this policy belongs to our store. If you have any questions or need further assistance, please contact our customer service team, and we will be happy to serve you.