Service, Parts & Technical Support

Why parts availability comes before price

In our experience supplying emerging markets, buyers consistently rank these in the same order:

1. Reliability — does it start every morning?
2. Parts availability — if it breaks, how fast can I fix it?
3. Service response — can I reach someone who actually knows the machine?
4. Price — relevant, but only once the first three are answered

That ordering makes sense. A machine that saves you US$2,000 but sits idle for three weeks waiting for a hydraulic pump has cost you far more than it saved.

Parts we supply

• Filters — oil, fuel, air and hydraulic
• Hydraulic components — pumps, valves, hoses, cylinders and seals
• Undercarriage parts — for tracked models: tracks, rollers, idlers, sprockets
• Wear items — buckets, teeth, cutting edges, tyres
• Cab components — glass, seals, controls, instrumentation
• Engine service parts — matched to the engine brand specified

Engine choice and parts networks

This is the most important specification decision most buyers make, and it has nothing to do with price.

We can supply machines with Kubota, Yanmar, Perkins, Cummins or Weichai engines. Before quoting, we will ask which engine brand has the strongest parts and service network in your region. A cheaper engine that no local mechanic can source parts for is a false economy.

Warranty

Machines are supplied with a 12-month warranty covering major components. Warranty terms are confirmed in writing with your quotation — covering what is included, what is not, and how claims are handled across borders.

For cross-border warranty work, we aim to resolve issues by supplying parts and technical guidance rather than requiring the machine to be shipped back. Ask us about the specific process for your market.

Technical documentation

Every machine ships with operator manuals and technical documentation in English, including:

• Operating instructions and safety procedures
• Maintenance schedule and service intervals
• Parts diagrams and component identification
• Engine documentation specific to the fitted engine

Reaching us

Technical enquiries and parts requests go to the same place — a direct contact, not a ticket queue. Use the WhatsApp link below or email us with your machine model and the part you need.